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Terms and Conditions

Placing orders on PROSewingMachine.com (Pacific Root One) implies consent to abide by the terms and conditions below as well as the terms in our Return Policy.

The terms and conditions of sale apply to the sale of all goods and services provided by Pacific Root One. Any variations or cancellations of these conditions shall not be binding unless agreed to by Pacific Root One in writing.

Price and Assurance Policy

Pricing on PROSewingMachine.com is subject to change without notice. Pacific Root One reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.

If an item on PROSewingMachine.com is purchased and the price is lowered within 10 days, Pacific Root One will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on PROSewingMachine.com. There will be no cash refunds as part of the price assurance policy.

Lowest Price Guarantee!

PROSewingMachine.com is guaranteed to have the lowest delivered price on any product we carry. Other companies may appear to have lower prices at first glance, but once shipping costs are included Pacific Root One will always come out ahead because of our low flat rate shipping on your whole order.

*Lowest Price Guarantee is at our discretion and does not include sales or promotional prices. The item must be in stock at the other retailer. Buyer must be a registered distributor of the product offered. The lowest price will be determined by calculating all costs including shipping and handling associated with the item at the other retailer.

International Orders

All international orders must be paid by a direct deposit Paypal (PP) or International Money Transfer (IMT). Surcharges apply - see invoice. We do not accept credit cards for international transactions.

Shipping

Shipping is solely at our choice by shipping with DHL, TNT, UPS, Fedex, or Post service. In some cases, we might also use Freight Carrier to ship your order.
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Payment

If a customer submits a request on the Site to purchase sewing equipment, sewing supplies or other services, the customer agrees that all charges, taxes and shipping/handling fees will automatically be charged or paid by customer with an approved payment method.

*We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start the shipping until we receive the full payment.

Proofs

An ordering proof will be sent to your registered e-mail address after you submitted orders list. All orders status will be pending prior to approval. It is the customer’s responsibility to log in to their account and check on their order. We are not liable for delays in the order on customer's non-member.

PROSewingMachine.com will sent the commercial invoice as a proofs which show your order list. It must be requested by the customer when the order has placed, and should be checked against possible errors in orders item, total amount, recipient name or address. Customer is fully responsible for all that is contained in the final approved invoice.

Once a commercial invoice created and has been approved by customer, the customer is responsible for paying the overall amount of orders along with applicable taxes and shipping/handling fees, unless otherwise noted. All prices stated herein are based on current costs and subject to change.

Our Sales Tax Policy

If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.

Order Changes and Cancellation

An order may not be canceled or changed once the status is “In Process”. If you wish to cancel or modify an order prior to delivery, you must contact Pacific Root One Sales immediately. If the order is still in preflight or proofing stage, it may be cancelled subject to the following fees, when applicable:

a. Orders paid for and cancelled before 5pm of the same day may be refunded in full or booked as store credit to be applied to future orders;
b. Orders with payment below $1,000 will not be subject to any cancellation fees.
c. Cancellation of orders from $1,000 up to $5,000 will be subject to a $150 processing fee.
d. Orders $5,000 and above will be charged a 3.5% processing fee based on the full payment amount.


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